Frequently Asked Questions

Everything you need to know about your Paciotti shopping experience.

What is your standard shipping policy?

We offer complimentary standard shipping on all orders over $300. Delivery typically takes 3-5 business days depending on your location.

How can I return an item?

You can return any unworn and unwashed items within 30 days of delivery. Simply use the prepaid return label included in your package.

Are your products authentic?

Yes, every item sold on our platform is 100% authentic and sourced directly from our Italian workshops or authorized distributors.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How do I determine my correct size?

Each product page features a detailed size guide. Since our collections follow European sizing, we recommend checking the conversion chart before purchasing.

Can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.